At Grayson Explores, we are committed to delivering your travel accessories, camping gear, and travel tech efficiently and securely. Please review our shipping policy below to understand how we process and deliver your orders.
1. Shipping Locations
We proudly offer worldwide shipping to ensure that adventurers everywhere can access our premium products.
2. Processing Time
- All orders are processed within 1-3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Times
Delivery times vary based on your location:
- United States & Canada: 7-14 business days
- Europe: 10-20 business days
- Australia & New Zealand: 10-20 business days
- Asia & Middle East: 12-25 business days
- South America & Africa: 15-30 business days
Note: Shipping delays may occur due to customs processing, unforeseen circumstances, or peak seasons.
4. Shipping Fees
Shipping costs are calculated at checkout based on the destination and package weight. Any applicable customs duties or taxes are the responsibility of the recipient.
5. Tracking Information
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take 1-5 days to appear after shipping.
6. Lost or Delayed Shipments
- If your order is significantly delayed, please contact us at [[email protected]] for assistance.
- We are not responsible for shipping delays caused by customs, weather conditions, or carrier issues.
7. Incorrect Address & Failed Deliveries
- Please ensure your shipping address is correct before placing an order.
- If a package is returned due to an incorrect address or failed delivery attempts, we will contact you for reshipment arrangements (additional fees may apply).
8. Contact Us
For any questions or concerns about shipping, feel free to reach out [email protected].